DELIVERY & RETURNS

DELIVERY

UK ORDERS

Standard Delivery: Royal Mail 48 (2-3 working days) - £3.99 

Next Day Delivery: Royal Mail 24 Tracked (Order Before 3.30 PM Mon-Fri for Same Day Dispatch) - £6.99

Free delivery over £100

Please note: MAUVAIS does not accept responsibility for unclaimed international orders.

All services are chosen specifically as they are trusted and reliable. The times above are estimates provided by the courier and can experience delays due to unforeseen circumstances. Please note that each courier will aim to meet this time frame for every customer.

RETURNS

RETURNS POLICY

Your customer satisfaction is key. We offer a no quibble exchange or refund providing you return your garment unworn in the item's original condition and packaging. We offer exchanges/refunds within 14 days of receipt of receiving your purchase if the product you received is the incorrect size or unsuitable.

FAULTY ITEMS

If the received item is faulty, please contact us here. Please quote your order number and full name together with details of the product and the fault. We will then provide advice on how to return your item. Please note that you must return faulty goods within 45 days of receipt.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty we will refund you standard postage rates.

INCORRECT ITEMS

If you have received an incorrect order please contact us here quoting your name address and order number together with details of the item received and the item ordered. Please also indicate whether you require a replacement or refund. We will advise on how to return the goods.

Need more guidance on returns visit our FAQS