Privacy Policy
MAUVAIS is committed to protecting and respecting the privacy of our website visitors. This policy (together with our website terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be treated by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998, the data controller is MAUVAIS Limited, Unit 6 Manor Mews, Bridge Street, United Kingdom PE27 5UW.
Registered Company number 13116595.
1. INFORMATION WE MAY COLLECT FROM YOU
We may collect, process and/or store the following data about you:
Details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data and the resources that you access.
Subscription information relating to transactions you carry out with our business.
Information that you provide by filling in forms on our site www.mauvais.co.uk, us.mauvais.co.uk, mauvais-row.myshopify.com. This includes information provided at the time of registering to use our site, sending enquiries to us in relation to our services, subscribing to our services, information relating to any transaction(s) carried out between you and us on or in relation to our site, posting material or requesting further services. We may also ask you for when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We do not store credit card details nor do we share customer details with any 3rd parties.
2. IP ADDRESSES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
3. COOKIES
For your convenience and to save time, we may obtain information about your general internet usage by using a cookie file that is stored by your browser on the hard drive of your computer. A cookie consists of information that is sent back to our server each time your browser requests access to a page from the server. This enables the server to identify and track your browser and ultimately enables us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. If you register with us or if you continue to use our site, you agree to our use of cookies.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. The cookies will be stored on your computer until you clear them using your browser. This helps save time by not requiring you to complete multiple forms with the same information, and saving your browser settings for the next time you visit our site.
We use Google Analytics, Content Square and TripleWhale to analyse how you use this website. These tools create statistical and other information about your use of the website via the cookies, which are stored on your computer. The information that is generated is used to create reports about how the website is used. Google will store this information. Google’s own privacy policy can be accessed at:
http://www.google.com/policies/privacy/
Cookie Policy - Learn About Our Use of Cookies and Similar Technologies | Contentsquare
4. WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you is stored in the United Kingdom, however, it may be transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy e.g. to assess your suitability for a vacant position.
By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our or our approved suppliers’ secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data whilst it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. USES MADE OF THE INFORMATION
MAUVAIS will collect information about you including both personal data such as your name and contact details, as well as potentially sensitive data you provide to us. All information collected will be done so to;
Provide our services to you and to enable us to manage the customer experience, Allow you to register with us to facilitate the order process, subscriptions, or alerts about news we believe may be of interest to you,
Enable us to develop and market other products and services and where you have consented to being contacted for such purposes,
SMS Marketing: We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Allow us to continually improve and increase the value of, our services which you experience,
Enable us to share news, offers and promotions with you, or that of events which you may be interested in,
Allow us to effectively respond to any questions or enquiries from you,
Allow us to share your details with regulatory, law enforcement, or international agencies where we believe in good faith that we are required to do so by law to disclose information in connection with the detection of crime, collection of taxation or duty, or in such circumstances as to comply with applicable law or court order, or in connection with legal proceedings,
Notify you about changes to our service,
Allow us to meet our contractual obligations entered into by you and us.
We may also use your data, to provide you with information about services that may be of interest to you and we may contact you about these by post, telephone or email. If you do not want us to use your data, for marketing purposes, please unsubscribe from the marketing emails you receive by contacting our support email here.
6. MOBILE TERMS OF SERVICE
The MAUVAIS mobile message service (the "Service") is operated by MAUVAIS (“MAUVAIS”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to MAUVAIS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MAUVAIS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with MAUVAIS. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to MAUVAIS or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other MAUVAIS mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance contact our support email here.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
7. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If MAUVAIS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use [or terms and conditions of supply] and other agreements; or to protect the rights, property, or safety of MAUVAIS, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
8. YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by unsubscribing to the email campaigns that you may receive. You can also exercise the right at any time by contacting our support email here.
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will also require you to provide evidence of your identity, which will normally take the form of your passport together with an original copy of a utility bill or bank statement showing your current address. We will also accept a photocopy of your passport, notarised by a solicitor, in lieu of the original. Please address any such request to our support email here.
We may withhold any such personal information to the extent permitted by law.
10. NOTICE TO CALIFORNIA RESIDENTS
This section outlines certain data privacy rights afforded by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to California residents under state law. Right to Know
You can request information about how we have collected, used and shared and used your personal information during the past 12 months. We have made this this information available to California residents without having to request it by including it in this notice.
Right to Access
You can request a copy of the personal information that we maintain about you.
Right to Delete
You may request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request. We may deny your deletion request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies.
Right to Correct
You may also request that we correct any of your personal data that has become outdated or needs correction for any reason.
Exercising Your Rights
To access or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. As permitted by applicable law, any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”). We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected personal information.
California residents may exercise their rights described above by:
- Making a request to our support email here with subject line “Verifiable Consumer Request”
Only you, or someone legally authorized to act on your behalf (an “Authorized Agent”), may make a request to know or delete related to your personal data. We require Authorized Agents to provide written authorization confirming they may submit a request on your behalf. You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a Verifiable Consumer Request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension, we will inform you of the reason and extension period.
Non-Discrimination
We will not discriminate against you for exercising any of your data subject rights. We do not charge a fee to process or respond to your Verifiable Consumer Request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
11. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
12. CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our support email here.
13. SECURITY
All credit card information is transferred by secured page and encrypted via SSL.
